An Interactive Voice Response System or IVR delivers tremendous value and cost savings to Contact Center Operations for many industries including Financial Services, Health Insurance and Large Retailers. Discover what makes customers praise an automated phone system and the pitfalls to avoid.

• Most industry veterans agree that the automated phone system was truly the first virtual customer service agent.
• Economies of scale and automation vary among the companies that implement interactive phone systems.
• A call back manager allows your Center to manage inbound call queues with ease, scheduling recontacts on demand
• Leverage next generation technologies in one complete stack like those offered by Nuance (a Microsoft company)

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